Last updated 8 October 2026
1. About these terms
AOT Rewards is the customer rewards program run by Nick's Aquarium Oceanarium Terrarium ("we", "us", "our"), Unit 14, 88 Flinders Parade, North Lakes QLD 4509.
These terms explain how you earn, spend and lose AOT Rewards. By earning or using AOT Rewards you agree to them. Please read them together with our other store policies.
2. Words we use
- AOT Rewards or rewards means the store credit we add to your account under this program.
- Store credit means a dollar balance held on your account that you can use to pay for purchases with us.
- Account means your customer account with us. It is the same account online and in store.
- Livestock means the live animals and plants listed in section 6.
3. Joining
There is nothing to sign up for and it costs nothing. If you have an account with us, you are already a member.
If you don't have an account, you can create one on our website, or our staff can set one up for you at the counter with your name and email.
Rewards must be claimed at the time of sale. Your account has to be on the sale before you pay. Online, that means logging in or checking out with your email. In store, give our staff your name or email before payment is taken.
Rewards can't be backdated. We can't add rewards to a sale after it has been paid for, or to any past purchase. This includes purchases made before AOT Rewards started on 8 October 2026, and sales where you forgot to give us your details at the counter.
4. Who can't earn rewards
- Staff of Nick's Aquarium Oceanarium Terrarium, on their own purchases.
- Purchases made without an account attached.
- Customers who have asked us not to take part (see section 14).
5. How much you earn
You earn $3 in AOT Rewards for every $100 you spend on livestock.
| You spend on livestock | You earn |
|---|---|
| $50 | $1.50 |
| $100 | $3.00 |
| $250 | $7.50 |
| $500 | $15.00 |
| $1,000 | $30.00 |
Rewards are worked out to the cent and rounded down. For example, a $14.95 fish earns $0.44.
6. What counts as livestock
These earn rewards:
- Marine and freshwater fish, including feeder fish
- Corals, anemones and clams
- Marine and freshwater invertebrates, such as shrimp, snails, hermit crabs, starfish, urchins and crayfish
- Spiders and scorpions
- Reptiles, including turtles
- Frogs and axolotls
- Aquarium plants and marine macroalgae (macroalgae are the seaweed-type plants kept in reef tanks)
- Live feeder insects, such as crickets, woodies, mealworms, superworms, silkworms and black soldier fly larvae
These do not earn rewards:
- Dry goods, including tanks, enclosures, equipment, lighting, decor, substrate, food, water treatments and medications
- Frozen food, including frozen mice, rats and insects
- Dried feeder insects
- Gift cards
- Freight and delivery charges
7. How your rewards are worked out
- What you actually paid. Rewards are based on the price you paid for the livestock after any sale price, discount or coupon. A $100 coral bought on sale for $75 earns $2.25, not $3.00.
- Freight doesn't count. Delivery charges are left out.
- Paying with points doesn't earn points. The part of an order you pay with store credit, including AOT Rewards, does not earn rewards. Store credit is spread across your whole order, so if you pay $30 in store credit on a $300 order that includes $200 of livestock, $20 of it counts against the livestock and you earn on $180, which is $5.40. Card, cash and gift card payments all earn as normal.
- Each order on its own. Every order is worked out separately. Spend on separate orders is not added together.
8. When your rewards are added
- In store: as soon as the sale is paid for.
- Online: as soon as your payment is received, which for most orders is straight away.
We will email you each time rewards are added to your account. Your balance is also shown when you log in to your account and at checkout.
Missing rewards. If rewards you expected have not appeared within 2 days, contact us within 30 days of the purchase with your order number and we will check it for you. This only covers sales that were already on your account when they were paid for. It can't be used to add rewards to a past sale, because rewards can't be backdated (see section 3).
9. When your rewards expire
- Each lot of rewards expires 3 months after the date of the purchase that earned it, at the end of that day, Brisbane time.
- For example, rewards earned on 8 October expire at the end of 8 January.
- If the month 3 months later is shorter, they expire on the last day of that month. Rewards earned on 31 August expire at the end of 30 November.
- Rewards from each purchase have their own expiry date.
- When you spend store credit, the credit that expires soonest is always used first. This means your rewards are used up before any credit that doesn't expire.
- Once rewards have expired they are gone. They can't be reinstated, extended, or exchanged for cash or anything else.
- If you're subscribed to our emails, we'll send you a reminder about a week before any of your rewards expire. Reminders are a courtesy only, so please keep an eye on your balance too.
Saving up. You can save your rewards and spend them all in one go, as long as you use them before each lot expires. For example:
| Earned | Amount | Expires |
|---|---|---|
| 8 October | $9.00 | 8 January |
| 1 November | $6.00 | 1 February |
| 1 December | $3.00 | 1 March |
Shopping on 5 January, all $18.00 can be used at once. Shopping on 10 January, the $9.00 from 8 October has expired, so $9.00 is left to spend.
Store credit we give you for any other reason, such as for an item we were unable to supply, is not AOT Rewards and does not expire.
10. Spending your rewards
- Online: log in to your account (or check out with Shop Pay), then choose Apply store credit in the payment section at checkout.
- In store: give our staff your name or email before you pay and ask them to apply your store credit.
- Your whole balance is used. Your full available store credit is applied, up to the order total. You can't choose to use only part of it. Anything left over stays on your account.
- Spending rewards doesn't earn rewards. See section 7 for how this is worked out.
- Phone and message orders: we will send you a checkout link so you can apply your rewards yourself.
- Where you can use them: on our website and in our store, on any product except gift cards. Rewards can be used together with sale prices and discounts.
- No cash value: rewards can't be exchanged for cash, withdrawn, sold or transferred to another person.
11. Refunds, returns, cancellations and DOA claims
- If livestock is refunded, including when an order is cancelled, the rewards earned on it are removed from your account.
- If you have already spent those rewards, we may take their value off your refund instead.
- If we can't supply livestock you paid for and give you store credit instead of a refund, we may remove the rewards earned on that item.
- Replacement livestock we send at no charge under our Arrive Alive Guarantee does not earn rewards. Rewards earned on your original purchase are kept.
- If you paid for an order partly with store credit and that order is refunded, the part paid with store credit goes back to your account as store credit.
12. Your account
- Rewards stay on the account that earned them. They can't be moved or shared between accounts. If you have more than one account with us, contact us and we can combine them.
- If you ask us to close your account or delete your details, any rewards on it are cancelled.
- Please keep your login details private, and let us know straight away if you think someone else has used your account.
13. Misuse
We may remove rewards, or stop an account from earning them, if rewards were earned through:
- a pricing or system error
- buying livestock in order to return it for the rewards
- using more than one account to get around these terms
- fraud or any other misuse of the program
If we do this, we will tell you what we have done and why.
14. Opting out
You can stop taking part at any time by letting us know. We will stop adding rewards to your account from then on. Rewards already on your account stay there until they expire.
15. Changes to AOT Rewards
- We may change these terms or how rewards are earned, or end AOT Rewards. We will give at least 30 days' notice on this page before any change takes effect, and by email where we can.
- Rewards already on your account when a change takes effect can still be used until their expiry date.
- A change needed to comply with the law may take effect sooner.
16. Your privacy
To run AOT Rewards we use your name, contact details and purchase history, which we already hold for your orders. We handle your information in line with our Privacy Policy.
17. Your rights under the Australian Consumer Law
Nothing in these terms excludes, restricts or changes any guarantee or right you have under the Australian Consumer Law. AOT Rewards is a bonus on top of those rights. Your consumer guarantees for livestock and other products apply whether or not you earn rewards.
18. Contact us and governing law
Questions about AOT Rewards? Email sales@nicksaquariumoceanariumterrarium.com.au, call 07 3888 5052, or ask us in store. We are open Monday to Friday 9am to 5pm, and Saturday and Sunday 9am to 4pm. Public holiday hours may vary.
These terms are governed by the laws of Queensland.
Disclaimer: These terms apply to AOT Rewards only. All other purchases remain subject to our standard store policies, including our Arrive Alive Guarantee and Returns and Refunds policy. If anything in these terms conflicts with the Australian Consumer Law, the Australian Consumer Law applies.